Refund policy

Returns 

We are an Australian based business, operating from Brisbane, Queensland, Australia. 

We believe in fair business practices and are highly focused on building a long-lasting relationship with our customers. Our assurance to you is great quality products at a reasonable price. We are always available (online support, 7 days a week) to help you. 

 

Faulty/ Damaged Items:

We take every effort to provide you with a quality product and we inspect each product before shipping. However, if for some reason you receive a faulty /damaged item, you will need to contact us via email: hello@thefabricbroker.au within 72 hours of product delivery. 

You will need to contact us with the evidence of purchase such as order number. Once your return is approved, we will send you a confirmation email and you will need to send the return items in a tracked packet via Austpost. To be eligible for a refund, the item(s) must be in its original condition, packaging, unused and unwashed with all tags intact. Refunds will be processed once we receive the goods back and will be made in the original method of payment. Refunds typically take 1-3 business days to process, but in certain cases, it may take longer.

 

Fabric Purchases:

Unfortunately, we cannot offer refunds or exchange for fabric purchases once the fabric has been cut and sent to you (unless it is faulty). 

If you are unsure of the colour, pattern, weight, or style please order a swatch or contact us and we are more than happy to help you.

 

Natural wear, abrasion, shrinkage, stretch or minor dye variations are common for natural textiles including linen and regrettably, these are not acceptable reasons for return.

 

Change of Mind Return:

In case you have changed your mind after purchasing goods and want to return the item/items you may contact us via email: hello@thefabricbroker.au within 14 days of receiving item/s. Please make sure that the return items must be as new and are not used or soiled and have all tags intact.

For a change of mind, the customer is responsible for the costs of return postage.

Refunds will be processed once the goods are received by us. 

Kindly note that for change of mind returns, the initial shipping fee charged to the customer to send the goods will not be refunded.

 

Clearance Sales:

All clearance sales are final sale and no returns accepted or no exchange available for clearance sales unless the product/s is faulty or damaged.

For international orders, customers are responsible for the return postage and associated costs and unfortunately, these costs will not be refunded.